From signup to Shinobi running the queue

Sign up, verify your email, name the workspace. Widget, knowledge base and AI config are created with it, nothing to deploy, ever.

• Cognito-backed accounts with team invites
• Bedrock model pool by default, or paste your own Anthropic key
• Every setting is per-workspace and editable from day one

Paste your help-center URL and import drafts straight off your site, or write articles by hand. Everything embeds for retrieval on save. On Growth plans, you can also just tell Sensei what you need set up and review what it drafts.

• Website crawler turns your existing pages into draft articles you approve
• Shinobi answers ONLY from this, no article means a hand-off, never a guess
• On Growth and up, Sensei drafts articles, workflows and whole setups from a plain-language ask, behind the same review gates

Set the name, accent, greeting and pages in the widget studio, register your domain, paste one script tag before </body>. That's the whole install.

• Live preview shows exactly what customers get
• Page include/exclude rules per path, no code
• Works on any stack, WordPress, Shopify themes, custom sites

The inbox shows every conversation grouped by who needs you. Claim the ones that matter, hand back when done, and add answers for anything Shinobi flagged as a gap.

• NEEDS A HUMAN queue with waiting timers
• Gap capture turns unanswered questions into one-click draft articles
• Escalation phrases you control force instant hand-offs

Connect Shopify for order lookup and tracking, HubSpot or Salesforce for escalation tickets, and your own APIs as custom tools. Watch containment climb in Reports.

• Order answers gated behind email verification
• Escalations file cases with the full transcript attached
• Reports show containment, CSAT and per-conversation AI cost