Say it. Sensei runs it
Shinobi handles your customers. Sensei is the AI partner for you and your team, included on Growth plans and up (a flat $49/mo add-on below that), and it is not a sidebar. It is a full workspace: chat with your whole business, hand off entire jobs, search everything, build anything, schedule work to run without you. If your team knows Microsoft 365 Copilot, they will feel at home in minutes. The difference is what Sensei is grounded in: your live conversations, orders, knowledge and console, with every step of its work shown and everything it changes waiting behind your review gates.
hello, how can I help?
Open /sensei and this is what you get: a persistent workspace with your chat history, a composer that reads your live tools and knowledge, and suggestion cards built from what is actually happening in your workspace. Every card starts a conversation, not a form.
Message Sensei. Type /share to post the last reply to Team Chat
Answers from your business
Not your documents folder: your live conversations, orders, knowledge, tools and customers. Attach PDFs and docs, add workspace content, dictate by voice, generate images. Every answer cites what it read.
Every card starts a conversation
Suggestion cards, playbooks and every tile in My Shinobi open as a chat where Sensei speaks first, grounded in live state, with tappable next steps. No dead-end info cards.
One keystroke to the team
Any reply posts to a Team Chat channel with ⌘⇧S or /share. Notebooks are shareable too: teammates read and ask, you keep the pen.
Say it, and Sensei does it, rewind button included
Sensei has mastered every platform function: widget branding, guided menus, cards, workflows, knowledge, canned replies, business hours, queues, missions, tools, scheduled tasks. Before its first write it saves a restore point in Versions. Anything customer-facing stays a draft until you approve it. When it cannot do something, it says so instead of pretending.
Hand off the whole job, not the prompt
Flip the rail to Cowork and describe the outcome. Sensei plans the job, asks you exactly one clarifying question as tappable options, then executes step by step, honestly reporting what it did. Tasks sit in the rail with OPEN and DONE pills. Put a job on a schedule and it runs without you: once, daily or weekly, with a full report posted to your #shinobi channel in Team Chat.
Plan, clarify, execute
Sensei plans against your live workspace, asks one question with tappable answers, then works through the job, up to a dozen honest, reported steps.
Jobs that run without you
Morning gap sweeps, weekly fix scans, a nightly knowledge tidy. Every run takes its own restore point and lands as a task with a full report.
Reports where the team lives
Builds and findings post to your #shinobi channel in Team Chat, so the whole team sees what Sensei shipped, and approvals happen with humans in the loop.
Search it, test it, build it, all without leaving
The rail is the whole platform through one door. Every view is live data, and every result can turn into a conversation.
Chats, cases, customers, knowledge, tools and playbooks in one sweep, and Enter turns the query into a question Sensei answers.
Instructions, knowledge, topics, tools, triggers and channels, read live. Tap any piece and Sensei opens it as a conversation.
Chat with your actual agent while the activity map shows every tool call with its input and timing, every knowledge hit, every escalation. Nothing hidden.
Everything Shinobi can do right now, your connected apps as tiles, and a composer that turns "post a daily recap in #general" into a named tool you can run or schedule.
Pick a type (article, FAQ, workflow, custom card, guided menu, status card, image, sims), describe it, and the draft lands in the surface that owns it.
Gather articles, chats, cases, notes and Google Drive files into a notebook, then ask about exactly those references. Share it and teammates can read and ask too.
Returns, order tracking, FAQ, lead capture, after-hours cover. Each opens as a conversation about how to tailor it to your business, one tap from built.
Grounded in your business. Honest by design
Sensei is grounded in your live operation, it shows every step of its work, and it never bills you by the thought.
Every step, traced
Each reply narrates the tool calls it made, their inputs, timing and citations. Test Shinobi puts the full activity map beside the real widget.
Never credits
Included with Growth seats, one flat $49/mo add-on below that. Never a credit meter, never per resolution.
Any engine, routed per job
Run the managed house engine, or bring your own key (Anthropic, OpenAI, Gemini, Grok) and route each job to the engine that fits.
Never goes dark
If the model is down or you run without one, the deterministic core of workflows, guided menus, tracker cards and knowledge search keeps answering. And your knowledge, workflows and data export cleanly, always.