See every conversation. Miss nothing
Shinobi reviews every single conversation against criteria you write in plain language, human-handled ones included. Emerging issues surface themselves. And every number on every report traces back to real transcripts.
Your criteria, applied to 100% of conversations
Write monitors the way you would brief a QA lead: mentions of frustration, promised something we do not offer, purchase intent. Shinobi understands the intent and reviews every closed conversation against it, no sampling, no manual overhead.
Monitors you write
Flagging criteria are sentences, not regex. Shinobi applies your intent contextually, on AI and human conversations alike.
Problems cluster themselves
Related failures group into issues with severity alerts. Publish a mid-incident answer with one click; it retires itself when you resolve.
Gaps become drafts
Questions Shinobi could not answer become ranked recommendations with one-click draft articles. Nothing publishes without you.
Every answer shows its work
The Shinobi trail on every case shows the full conversation, which knowledge grounded each reply, the queue it routed to, response times and the model that ran. When you ask why the agent said something, the answer is one click deep.
Containment, CSAT, cost. Live, not quarterly
What Shinobi contained, what it handed off and why, how fast humans picked up, which teammates carry the load, which queues leak, which knowledge earns its keep. Exportable as CSV, raw ledger included, because it is your data.
Questions like these are what Scout answers, on its own page or anywhere in the Sensei workspace. Scout and Sensei ride the Growth plan and up.
Find it, prove it, fix it. All shipped
Every stage of the improvement loop is live in the console today. Marketing pages update the day each piece ships, not before. And these have. Scout, Training, Self-Healing fixes and Sensei are Growth-plan features; QA reviews and reports run on every plan.
Live in the console today: ask open questions across your real conversations and get answers grounded in the transcripts behind them, each one linked, over the window you pick.
Live in the console today: persona-driven test conversations run against your real agent with zero side effects, scored on your own pass criteria. Failed sims land in Self-Healing with the fix one click away.
Live in the console today: the week in review written from your real numbers, with an email-me-now button. Want it on autopilot? Hand Sensei a scheduled task and the sweep runs itself, reported to your team.
Live in the console today: every recommendation gets a fix button. Sensei reads the conversations behind it, drafts the exact change, and nothing ships until you approve it.