There are basic LLM bots. There are "AI Agents". Then there's Shinobi
Measured on real storefront traffic across the Ninja Transfers brands, not a benchmark deck. Put Shinobi head-to-head with anyone: it actually helps customers instead of passing them to a form and calling that a success.
Shinobi's resolution rate climbs every monthShare of conversations resolved end-to-end, no human reply, Ninja Transfers brands, 2026.Head-to-head, Shinobi winsCompetitor rates as publicly reported by each vendor · Shinobi measured on live Ninja Transfers traffic.
ORDINARY AI VS SHINOBI
Where the gap comes from
Ordinary AI solution
Shinobi
RESOLUTION
Deflects to a form or a ticket and logs it as a success.
Resolves end-to-end: reads the request, takes the action, confirms it back. 89% never need a human.
KNOWLEDGE
Limited to a static knowledge base. Off-script means failure.
Grounded in your truth and citing it, layered with live order data, tools and learned skills.
ACTIONS
Suggests. A human still does the work.
Looks up the order, verifies identity, starts the return, files the case. Write actions run on signed, single-use tokens.
VOICE
Generic assistant tone out of a template.
Your words, your rules, held on every conversation. Voice and guardrails are workspace settings.
HANDOFF
Dead-ends or dumps a transcript on your team.
Escalates by your rules with an AI summary attached, routed to the right queue, humans claim in one click.
LEARNING
Static until you retrain it.
Every conversation makes Shinobi sharper: gap capture, learned skills, resolution rate climbing month over month.
AND FOR YOUR TEAM
Shinobi for your customers. Sensei for you
The numbers above are the customer side. On Growth plans and up, Sensei joins for your side of the desk (a $49/mo add-on below that): a full workspace of chat, cowork, notebooks, global search and scheduled jobs, grounded in your live business, operating the console with a restore point before every first write, and tracing every step of its work. If your team has used Microsoft 365 Copilot, the shape will feel familiar. The grounding is the difference: your storefront, your customers, your console.