An employee, not a chatbot
Shinobi reads your knowledge, checks the order, takes the action and confirms it back, in your voice, inside rails you set. It learns from every conversation it works, so it is better this week than it was last week.
Relies solely on a static knowledge base. If it isn't in the docs, it fails your customer.
Reads intent and context like your best teammate. It asks the right follow-up, matches the customer's energy, and never sounds like a script.
…you'd never risk AI damaging customer trust.
Avoid any AI agent that relies solely on a knowledge base. Shinobi grows and learns with you, like a real employee with a personality and a skillset: end-to-end agentic AI for sales, support and more, with a human one hand-off away.
Not a chatbot bolted on. A brain wired in
Answers, then hands off
Shinobi answers from your knowledge with citations, verifies identity by one-time code, and escalates with the full thread attached the moment your rules say so.
AI case resolution
Every escalation arrives as a case: what happened, the conversation transcript, customer history and a reply editor that emails the customer directly.
Gap capture
Questions Shinobi couldn't answer land in a ranked gap list with one-click draft articles. Nothing publishes without your approval.
Sensei, your AI partner
The same brain works for your team: a full workspace that answers from your live business, operates the console with approvals, and runs scheduled jobs. Included on Growth and up. Meet Sensei →
Your rules run before the model does
Guardrails and identity are not prompt suggestions. They are server-side checks that fire before a single token is generated.
Answers from your knowledge only
No article on the topic means a hand-off, not a guess, and the gap is logged for you. Phrase triggers you write, like "chargeback" or "talk to a human", force an instant escalation before the model even runs. Every turn writes a durable usage event: model, tokens, latency, cost.
Progressive verification
Anonymous chat works instantly. Sharing an email links history. A one-time six-digit code, hashed, ten-minute expiry, five attempts, proves the inbox before Shinobi shares anything account-bound. Customers already signed in on your Shopify store skip the code entirely. Never someone else's data.
See it work
Put Shinobi on your site today
14-day free trial · metered AI included · no deploys, ever
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