Every conversation makes the next one smarter
Shinobi ties chats, cases, email and real order history to one customer. Conversations survive reloads, identity unlocks progressively, and all of it is your data, exportable any day you want it.
The whole relationship on one record
Connect your store and Shinobi imports your customer book: orders with line items and tracking, lifetime spend, and every chat and case merged onto the same person. Agents see it in the inbox rail the moment a visitor identifies.
Real order history
Shopify customers and orders sync in with product images, tracking links and spend. WooCommerce order lookup rides the same contract.
Chats, cases, email, merged
A visitor's conversations, escalations and emails resolve to one record by verified email, across every channel they use.
Context in the inbox
The details rail shows orders, spend and recent history the moment a chat arrives, so a claiming agent never asks what the customer already said.
Greet customers with context, not scripts
Conversations resume with full history after a reload, even mid-workflow. Returning customers pick up where they left off. And Shinobi is learning to greet with what it already knows: the last conversation, open cases, recent orders, shown honestly in the thread.
Anonymous first. Verified before anything private
No forms before the first answer. Sharing an email links history. A one-time code proves the inbox before Shinobi shares anything account-bound, and order details stay locked to the email on the order. On Shopify, customers signed in to your storefront are recognized automatically. Order tools just work, no code to type.
Context is what turns support into revenue
Pre-purchase guidance from your real catalog, returns that become exchanges, reorders in two taps. The same context that resolves a complaint is what sells the next order.
Guided buying
Product cards with live prices and add-to-cart, quotes drafted against your catalog, answers grounded in your own product pages.
Returns that keep the sale
Return workflows collect the details, offer the exchange first, and escalate with everything attached when a human should decide.
Reorders in the thread
Verified customers see their past orders and reorder in two taps, straight into a cart built for them.
Give Shinobi an outcome, not a script
A mission is a goal, the signal that matters, and the guardrails that protect the relationship. Today Shinobi plans missions in the open: you see exactly who it would engage and who its guardrails hold back, audited live against your real orders, cases and conversations. Autonomous engagement ships next.