Chat that answers, sells and hands off like a person
Flexible, on-brand chat for your storefront. Shinobi answers from your knowledge, shows real products, tracks real orders and takes real action, then hands to your team with the full story attached.
Your name, your colors, your voice
Set the bot name, brand color, logo and welcome in the Widget Studio and watch the real widget update live beside the form. No deploys, no code.
Menus, product cards and trackers in the thread
Guided menus your customers tap, product cards with live prices and add-to-cart, order trackers with real carrier stages, and structured collection when a workflow needs details.
Answers in the language the question came in
Shinobi replies in your customer's language and keeps your brand voice while it does it. No language packs to configure.
Every brand you run, one login
Each workspace gets its own widget, greeting, knowledge, tools and behavior. Switch between them from one profile menu. The Liberty Line and Ninja Transfers already run this way.
When it matters, your team takes over mid-thread
Escalations land in the console inbox with the whole conversation, the customer's orders and a drafted reply waiting. Claim-to-reply keeps ownership clean, and Shinobi files the case with a subject, summary and reason.
Conversations survive reloads
Returning visitors get a pick-up-where-you-left-off card with their full history restored, even mid-workflow.
Full-bleed on phones
The widget goes edge-to-edge under 480px with the launcher tucked away while open. No app required.
Your triggers, server-side
Phrases you define, like chargeback or talk to a human, hand off instantly, before the model even runs.