Ask your conversations anything
Scout answers open questions about the conversations Shinobi handles, with the receipts attached: every claim grounded in real transcripts, each one linked. And the weekly briefing writes up your numbers without being asked.
Answers with the evidence attached
Ask in plain language. Scout pulls the matching conversations and the hard numbers from your workspace, then writes one grounded answer with the themes it found. Every theme links the real conversations behind it, so you can read the transcript instead of trusting a summary.
The suggestion chips in the console are seeded from your own cases and topics, never canned.
What they say, when they show up, where journeys stall
Four live surfaces on the Scout page, each built from your own conversations. Nothing modeled where counting works: the heatmap and drop-offs are raw aggregates; themes are named by the agent and counted from real assignments, every one linked to its transcripts.
Named from real talk
The agent reads a month of openings and names the themes; counts are real assigned conversations with transcript links.
When customers talk
Day-by-hour volume, escalation share, or CSAT over 28 days, with instant granularity toggles. Raw aggregates, no model.
Where journeys stall
Closed conversations still holding a workflow step stalled there. Funnels come from the runner's own pointers.
The week, written up
Real numbers become a short brief with the trends and the one thing worth fixing. Email it to yourself any time.
Totals, topics and trends that add up
The overview counts your conversations with a 30-day sparkline and ranks your top topics with week-over-week deltas. Pure aggregates from your own data, with no model anywhere in the counting path.
The week in review, written from real numbers
Scout writes a short brief from the last seven days: volume, escalations, CSAT, top topics and what changed. Read it in the console, or hit email me this briefing and it is in your inbox now.
Live today: ask across your real conversations over the window you pick, with every claim linked to the transcripts behind it.
Live today: conversation totals and top topics with week-over-week movement, computed straight from your data.
Live today: written from your real numbers on demand, with an email-me-now button.
The scheduler shipped: hand Sensei a once, daily or weekly task, like a morning gap sweep or a weekly research pass, and the run lands as a full report, posted to your team's #shinobi channel. Automatic weekly email delivery is the next refinement.
Scout also answers when you ask from Sensei: analytics questions typed anywhere in the console route straight here.